If your blind is broken and does not work, there is a 3-year guarantee granted on VELUX branded blinds purchased through our online shop. The only exception is the VELUX basic blackout blind (DBL). This product has a 2-year guarantee.
There is a 2-year guarantee granted on Itzala branded blinds purchased through our online shop.
Should you need to return your products due to a manufacturing defect under the guarantee period, please capture images or a video to highlight the damage so we can process your claim accordingly. You can read more on this here.