There is a 3-year guarantee granted on VELUX branded products purchased through our online shop. The only exception is the VELUX replacement blackout blind (DBL). This product has a 2-year warranty, if you purchased it through the webshop. This guarantee does not in any way affect your statutory rights.
There is a 2-year guarantee granted on Itzala branded products purchased through our online shop. This guarantee does not in any way affect your statutory rights..
Should you need to return your products due to a manufacturing defect within three years of purchase for VELUX-branded products and two years for Itzala, please capture some images or a video to highlight the damage so we can process your claim accordingly. You can read more on this here.