Missing Your Delivery?
1️⃣ Track your order
Start by checking your order status here:
👉 https://order-tracker.itzala.com/en-GB/
2️⃣ Check the delivery status
If you weren’t home, the driver may have:
- Delivered to a neighbour
- Delivered to a safe place which is usually highlighted on the tracking portal.
Check the tracking link in your dispatch email or use the tracker above for the latest updates.
👉 Click here for more help with tracking
3️⃣ Still can’t find it?
If your parcel is missing or there’s no tracking update, contact our Customer Support Team with your order number. We’ll look into it and help resolve the issue as quickly as possible.
Your Delivery seems Lost?
In the rare occasion, that your order is lost, we suggest contacting our Customer Support Team with your order number. We’ll look into it and help resolve the issue as quickly as possible.