How do I track my order?

You can easily check your order status using your order number and postcode or email address here:
👉 Track My Order

Once your order is dispatched, you’ll also receive a tracking email with your tracking number and a link to follow your delivery.

🚚 Carriers We Use:

• Parcelforce
• DX Freight
• TNT

🔍 Important Tracking Information

• Tracking details become available a few days before delivery, once your order is in the carrier’s network.

• Multiple items? They may arrive separately, as can come from different warehouses.

• DX Freight Tracking: If your link doesn’t include your postcode, add it to the end (with no spaces).
  Example: https://dx-track.com/track/VELUX.aspx?consno=0851111111&postcode=TW111QW

• Parcelforce Tracking:
  Use this link: https://www.parcelforce.com/track-trace
  If your order is being dispatched from a non-UK warehouse, you’ll find your Parcelforce tracking number in the GLS dispatch email.

• TNT Tracking:
  https://www.tnt.com/express/en_gb/site/shipping-tools/tracking.html

❓ Need Help?

If your tracking link isn’t working or you haven’t received your delivery, our Customer Support Team is happy to help.

👉 Click here for more delivery FAQs