If your parcel arrives with visible damage to the packaging, please do not accept the delivery. Make a note of the damage on the delivery paperwork and let us know right away.
If you’ve already received a damaged item, please contact us at customerservices@itzala.com. Be sure to include:
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Your order number
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A brief description of the issue
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Photos of the damage
We’ll review the issue and get back to you as soon as possible.