When you use our online configuration tool, it’s smart enough to detect whether you’ll need any spare parts for your order. If a part is required, a helpful pop-up will appear at the end of the process, letting you know exactly what’s needed and giving you the option to add it to your basket. It will also provide other helpful hints when needed.
Some common spare parts that may be suggested include:
- ZOZ 230 – fixing brackets
- ZOZ 157 – for installing two insect screens
- ZOZ 228 – required when fitting an electric or solar anti-heat blind on older-generation roof window
- … and more!
You don’t need to worry about figuring this out yourself – the tool does all the work for you to make sure your order is complete and compatible.
What if Something’s Missing?
If you notice that a specific part is missing from your delivery or packaging, please don’t hesitate to reach out to our Customer Support Team.
📞 01592 806 622
📧 customerservices@itzala.com
We’ll be happy to help and get things sorted quickly.
Please Note:
We only supply a small inventory of spare parts for products purchased directly from our store. If you need a spare part for an existing product that wasn’t bought through us or something specific that we do not offer, we recommend visiting the official VELUX Spare Part Shop, where you can browse and purchase directly from VELUX’s full range.