What do I do if my product breaks within the warranty period?
All the products available on our website are made using the highest quality of materials, so are confident your purchase will last you a long time, however, in the event your blind or accessories breaks during the warranty period, you can contact our Customer Support Team and a member of our team will happily assist you.
To speed up the claim process, please capture some images of the fault or damage and forward them to our team via email along with your order number. This will help our team identify the cause of concern and provide you with a quick resolution.
You can locate your order number in the order confirmation email we sent you at the time of ordering.
If you no longer have this, please include your name, and full address including post code and we can attempt to search for your order based on this information.
You can find out how to reach us here.