If your payment was declined even after you checked the card details were correct, please contact your banking provider for further assistance.
Should you receive any type of error message after the payment was completed or after you entered your card information, please capture a screenshot of this and forward it over to our Customer Service Team on firstname.lastname@example.org
If the payment was captured from your bank but you did not receive any order confirmation email, we’d also like to know about this so we can resolve the matter right away. Our team would also require a screen capture of the payment from your bank to allow our Website and Finance Team to investigate further. In the event you did not receive an order confirmation email, please always check your junk/spam folders as on occasions this email may drop into those folders.
We’re always improving our systems and want to provide our customers with the best possible shopping experience, so we’re confident these issues should not occur however, our team are on hand to assist if they do.