Payment can be made with VISA, VISA Electron, MASTERCARD, or Klarna.
Once your card or order is approved, we'll send an order confirmation via e-mail. The credit or debit card will be charged on the day we ship the order. Please note, this may not be until a few days after the order is confirmed.
If you are trying to pay with one of these payment methods and your card is rejected, it may either be because you have entered a wrong card number, expiry date or security number. If all your details are correct and you are still getting an error message, please contact your bank or financial institution.
Should you receive any type of error message or statement after the payment was completed or after you entered your card information, please capture a screenshot of this and forward it over to our Customer Service Team via email. If the payment was captured from your bank but you did not receive any order confirmation email, we’d also like to know about this so we can resolve the matter right away. Our team would also require a capture of the payment from your bank to allow our Website and Finance Team to investigate further.
We’re always improving our systems and want to provide our customers with the best possible shopping experience, so we’re confident these issues should not occur however, our team are on hand to assist if they do.