PLEASE NOTE that following criteria must be met to provide you with full refund:
- You can only return product(s) that have not been installed yet.
- The product(s) must be returned in the original packaging. The packaging must be properly sealed and closed. We understand you need to open and inspect the package first.
- The different parts that come with the blind (such as screws or screw drivers, etc.) must be placed in their original bags. Make sure that there are no loose parts in the packaging before you return it.
If the criteria above are not fulfilled, the blind is considered “used” and only a part refund would be offered or an exchange.
We offer a completely free return service, where we would collect the product(s) and return them to our warehouse.
Please contact us on customerservices@itzala.com and a member of our team will organise a DHL pick up for you. In the email, please include the following.
- Order number
- Full name, address and post code that you want the order to be collected from
- Contact telephone number that the carrier can contact you on if needed
- The item(s) you wish to return
Please note, we will refund the purchase price as soon as possible but no later than 14 days from receipt of the returned goods. You can expect a refund in the same form of payment originally used at the time of sale.
If you have any other questions surrounding our return/refund policy, you can contact our Customer Service team directly.