To check if you can cancel or amend your order, please reach out to a member of our Customer Support team on customerservices@itzala.com or you can call us on 01592 806 622. Please include your order number in your email to help us locate your order, you can find your order number within your order confirmation email.
Please note, our warehouse team receive many orders throughout the day, the process to dispatch the order to the warehouse is relatively fast. You may cancel your purchase within 24 hours after you've placed your order, however there is no guarantee this will be successful.
Once we confirm your cancellation was successful, we'll refund the amount we received back to the original payment method used.
