If your blind or accessory were to become faulty during the warranty period, please conduct the following.
- Capture images or a video highlighting the defect. We require evidence of all damage to ensure your claim is managed in the right way.
- Contact us by e-mail at firstname.lastname@example.org and include the attached images/video.
- Provide us with a description of the fault/defect and include your order number. You can find this in your confirmation email. Please note, this may have dropped into your junk/spam folders.
This helps us to process your claim as fast as possible.
Once we receive all the necessary information and we accept your claim, our team will notify you of the next steps.
Please hold on to the faulty/damaged item(s) until our team confirm the case has been resolved.
If the warranty period has ended our support team will notify you of the next steps when you email them about the initial defect.